Common Questions

 
Q. Why do I need your services?
A. Because fire, theft or flood damage can destroy your home, cause loss of your personal possessions, and erase a lifetime of memories when least expected.
Q. Doesn’t my current homeowners’ policy cover all losses which may occur?
A. As many unfortunate homeowners and business owners learned after the fires, the amount of coverage for personal property shown on insurance policies is an “allowable maximum” pay-out. So regardless of premiums paid or level of coverage – to receive maximum reimbursement from most insurance companies for losses, homeowners/business owners must provide “proof of ownership” for each and every item they claim was destroyed.
Q. Why should I hire you when I can do it myself and save money?
A. Yes, you can do it yourself, and we wholeheartedly encourage you to do that. We’ll even provide you with some guidance and resources to help you. However, while intentions are good, conducting a thorough inventory that meets your insurance requirements is a tedious and time consuming task that most people don’t take the time to accomplish.
Q. Why should I inventory my home or business right now?
A. For your own peace of mind. Visualize trying to create an inventory from memory while mourning the loss of your home or business and everything you worked hard to acquire. This is an overwhelming and impossible task that could cause long delays in settling your claim.
Q. Do I need to be present while you are conducting the inventory?
A. Yes, we need a home or business owner (or representative) on the premises at all times.
Q. How long will you be in my home or place of business?
A. In order to do a thorough and complete job it takes time. The amount of time depends on the size of the home or business, the contents density and the extent of inventory desired. We have found that a 2,500 sq. ft. home can take from 8-16 hours on site, based on the factors above.
Q. What is the cost?
A. For home inventories cost is based on size, contents density and extent of the inventory. For business inventories we charge by the hour. Fees are based on the size of your home, the extent of its contents and the extra time needed to photograph your jewelry and special collections. The best way to determine cost is to take advantage of our complimentary consultation.
Q. How do I know I can trust you in my home / business?
A. We are licensed, insured & bonded. We will also provide signed Confidentiality Statements. And we will not conduct the inventory without you or your representative present while we are on site.
Q. Since you utilize web-based software how do you stop hackers from accessing my inventory information, which contains details about my personal property or company assets?
A. By using a tightly configured firewall, they are not able to gain access to the information. Although our website is accessible via the web – all they can access is the website itself. In order to access the data contained in your project they would have to login to view the information. The security of the data can only be compromised by somebody finding out the password.

Our servers are located in a security monitored and password protected Datacenter with limited access.
Q. Do you also conduct inventories for businesses?
A. Yes, we conduct inventories primarily for a business office environment. We do not conduct warehouse or merchandising inventories at this time.
Q. If I do have a claim, how much quicker can I resolve my claim with inventory documentation?
A. We have found that the length of time to settle a claim and the amount awarded are contingent upon the level of inventory preparedness.